06.03.2020
Program aligned to best practices of the U.S. Centers for Disease Control and Prevention in response to COVID-19
WHEELING, W.Va. (June 3, 2020) – Wheeling Island Hotel-Casino-Racetrack is implementing a comprehensive program ahead of its June 5 reopening that features new health and safety standards aimed at helping keep guests and employees safe while slowing the spread of COVID-19.
 
The program, called Play It Safe™, encompasses Wheeling Island’s new operating procedures, which have been reengineered to minimize contact risk. It includes bolstered hygiene protocols to meet or exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC). As part of this effort, the facility will undergo rigorous, ongoing cleaning and sterilization with Ecolab® products, which are formulated to eliminate bacteria and viruses such as COVID-19 and will close nightly for a deep-cleaning of all public areas. 
 
“Nothing is more important than the health and safety of guests and employees, and our Play It Safe program is focused on that,” said Kim Florence, president and general manager of Wheeling Island Hotel-Casino Racetrack. “We’ve worked closely with Gov. Justice’s reopening team and the West Virginia Lottery to ensure we are taking appropriate safety precautions. We are pleased the state has approved our reopening plan.”
 
Wheeling Island will reopen at 50 percent capacity per the state’s directive and will feature a reduced number of slots, live racing without spectators but with onsite wagering, and simulcast wagering. Neither table games nor sports betting will be available.
 
The Lucky North players club will have limited hours, and food and beverage options will also be limited, with the buffet, The Pointe Restaurant and food court closed. Wheeling Island’s hotel is also closed until further notice. The casino’s hours will be 9 a.m. to 2 a.m. daily.
 
Key elements of the Play it Safe program include:
 
  • Guests are asked to adhere to social distancing protocols while waiting to enter.
  • All incoming guests will be added to a guest registry, and their identity will be stored as a record of their visit.
  • All guests will be required to wear a mask or other face covering during their visit.
  • Temperature screening of guests takes place upon entering the facility.
  • An on-site Clean Team has been created, and its members are equipped with Ecolab® multi-surface cleaner and disinfectant to conduct ongoing sanitization of all surfaces. They will help to protect guests by dispensing hand sanitizer and spot cleaning slot machines and other surfaces on request. 
  • Social distancing protocols are in place throughout the facility.
  • Touchless service and payment options are now available at food and beverage outlets.
  • Hand-sanitizing stations have been added at the entrance and throughout the facility.
  • Air exchange settings have been bolstered to optimize air quality within the facility.
  • Some service offerings may be limited or unavailable to help maintain safe social distancing and health and safety guidelines.
Employees will undergo comprehensive training on Play It Safe health and safety standards and are required to strictly adhere to Play It Safe policies and procedures, including rigorous sanitization and hygiene requirements. Employees take a health check, including a temperature screen, when they report to work and are required to wear masks while on duty.
 
Wheeling Island Hotel-Casino-Racetrack is owned and operated by Delaware North, a global hospitality and entertainment company with a portfolio of regional gaming and entertainment destinations, including Mardi Gras Casino & Resort near Charleston, W.Va. Delaware North is implementing Play It Safe throughout its gaming portfolio, which includes destinations in Arizona, Arkansas, Florida, Illinois, New York, Ohio, West Virginia and Australia.
 
About Wheeling Island Hotel-Casino-Racetrack
Wheeling Island Hotel-Casino-Racetrack offers 24 table games, a nine-table poker room, 1,100 slot machines, 151-room luxury hotel, live greyhound racing, four restaurants, 1,000-seat showroom, meeting and banquet services and gift shop. Wheeling Island recently has won many awards for its gaming and dining from Casino Player’s and Strictly Slots magazines. Wheeling Island welcomes more than 2 million visitors through its doors annually. For information on Wheeling Island Hotel-Casino-Racetrack, call 877-WIN-HERE (877-946-4373), for hotel reservations call 877-WHEELING (877-943-3546) or log on to www.wheelingisland.com.
 
About Delaware North
Delaware North is one of the largest privately held hospitality and entertainment companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3.7 billion. Learn more about Delaware North at www.DelawareNorth.com.

Contact(s)

Glen White
Director-Corp. Comm
Email: GAWhite@delawarenorth.com
Phone: 716-858-5753
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