Delaware North Companies

Global Hospitality and Food Service Provider Continues its Launch of Newest Brand

BUFFALO, N.Y. (February7, 2008) – Delaware North Companies, a leading global hospitality and food service provider, announced today that Ronald A. Sultemeier has been named managing director of the company’s Gaming Hospitality Group. This newly created post will focus on the company’s latest gaming business extension, which was announced at the Global Gaming Expo (G2E) in November.
“The Delaware North Gaming Hospitality Group has been created to assist organizations with integrating hospitality – including food and beverage, entertainment, retail and lodging – into their gaming operations,” said Dennis J. Szefel, chief administrative officer of Delaware North Companies. “Ron is well-known in the industry and has extensive knowledge of gaming operations as well as global hospitality expertise. In addition, Ron clearly understands the immense benefits to a gaming destination when hospitality and guest amenities are coordinated and integrated.”
Sultemeier will oversee the new enterprise within Delaware North and will be responsible for leveraging the resources and expertise within some of its key operating companies, including Gaming & Entertainment, Sportservice, Travel Hospitality Services, and Parks & Resorts. Culinary arts, customer service, supply management, technology, design and other vital functions that have been established across those companies will also be leveraged by the new group.
“This is a tremendous opportunity to fulfill an unmet, yet desperate need within our industry,” said Sultemeier. “Our expertise extends to all facets of hospitality management, including ownership and management of hotels, resorts, and spas in some incredible locations and operation of hundreds of restaurant and retail properties at high-profile hospitality destinations and stadiums around the world.”
A $2 billion company, Delaware North provides hospitality and all levels of food service and dining at major U.S. and international sports venues, including Soldier Field in Chicago and the new Wembley Stadium in London, and owns and operates TD Banknorth Garden in Boston.
The company also operates several historic hotels and resorts such as The Ahwahnee in Yosemite National Park and The Balsams Grand Resort Hotel in New Hampshire that feature restaurants offering upscale cuisine. Delaware North and its partner Great Performances recently began operating the Grand Ballroom of the iconic Plaza hotel in New York City.
In addition, the company operates dozens of restaurants and retail outlets at airports nationwide and has significant experience in operating gaming venues such as Saratoga Gaming and Raceway in New York and Wheeling Island Hotel-Casino-Racetrack in West Virginia. The company specializes in racing venues with world-class entertainment and hospitality amenities such as video gaming machines, poker rooms, full-service restaurants, nightclubs and hotels.
“We can really help an organization focus on its core gaming product by ensuring that world-class hospitality becomes a credible brand attribute of the facility,” Sultemeier added.  “For example, most casino patrons are now looking for fine dining to be a part of their experience, and we can work with a facility to provide that.”
About Ronald A. Sultemeier
Sultemeier joined Delaware North’s racing business in 1994, and was named president of the company’s gaming and entertainment division from 1995 until last year. At that time, he moved into a new role as vice president of strategic development, focusing on new gaming and entertainment opportunities for Delaware North in North America, as well as some international markets. Since then, he has established key relationships in the gaming and racing industry. Sultemeier serves as director of the Thoroughbred Racing Association and is a past president of the American Greyhound Track Operators Association. He is an advisory council member of the University of Arizona Race Track Industry Program and president of the World Greyhound Racing Federation.
Sultemeier earned a bachelor’s degree in business administration and accounting from the University of New Mexico.
About The Gaming Hospitality Group
Delaware North CompaniesGaming Hospitality Group was created through a vision that hospitality, service, and gaming are intricately linked to the overall guest experience. The Gaming Hospitality Group brings more than 100 years of combined expertise in all facets of hospitality management including hotel, resort and spa management, gaming and racing hospitality and management, restaurant and retail property development and ancillary services associated with the opening and successful operation of a hospitality facility, be it a hotel, destination resort, private club or regional destination.
About Delaware North Companies
Delaware North Companies is one of the world’s leading hospitality and food service providers. Its family of companies includes Delaware North Companies Parks & Resorts, Delaware North Companies Gaming & Entertainment, Delaware North Companies Travel Hospitality Services, Delaware North Companies Sportservice, Delaware North Companies International and Delaware North Companies Boston, owner of TD Banknorth Garden. Delaware North Companies is one of the largest privately held companies in the United States with revenues exceeding $2 billion annually and 40,000 associates serving half a billion customers in the United States, Canada, the United Kingdom, Australia and New Zealand. For more information, visit
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